Shipping information
Straight answers on where we ship, what it costs and how long it takes.
Where we ship
We ship to 28 countries:
Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom and the United States.
If your country isn't listed, checkout won't accept the order — message us and we'll tell you honestly whether we can get one to you.
Processing time
Orders are processed within 1–2 business days of being placed. Orders placed at the weekend or on a public holiday are processed on the next business day.
Estimated delivery times
| Destination | Estimated delivery after dispatch |
|---|---|
| United Kingdom | 7–14 business days |
| Europe | 7–18 business days |
| North America, Asia, Australasia, Middle East | 10–20 business days |
These are estimates, not guarantees. Customs processing, carrier backlogs and busy retail periods can add time. We would rather give you an honest range than a flattering one. If your order is taking noticeably longer than the window above, contact us and we will chase it for you.
Shipping costs
Your exact delivery cost is calculated and shown at checkout, before you pay. You will never be charged a delivery cost you haven't seen first.
| Destination | Standard | Express |
|---|---|---|
| Ireland | €6.00 — free on orders of €65 or more | €9.00 |
| All other countries | €16.00 flat | — |
Tracking
You will receive a confirmation email when your order is placed and a second email with tracking details once it is dispatched. If tracking has not updated for several days, that is usually normal during transit — but message us if you're concerned and we'll look into it.
Customs and import charges
Some orders ship from outside the EU and UK. Where import duties or taxes apply they are the responsibility of the recipient, and the carrier will contact you directly if a charge is due. This is most likely to affect orders to the United States, Canada, Australia and other non-EU destinations — please factor it in before ordering.
Wrong address?
Contact us as soon as possible. If your order hasn't been dispatched yet we can usually correct the address. Once it's with the carrier we may not be able to change it.
Missing or damaged deliveries
If your order arrives damaged, or tracking shows delivered but nothing has arrived, contact us through the Contact page. We will resolve it — either a replacement or a full refund. You will not be left out of pocket for something that went wrong in transit.
Returns
You have a 14-day legal right to cancel and a 30-day returns window on top of it. See our returns policy for the full detail.