Returns & refunds
We want you to be genuinely happy with your HaloScalp cap. If it isn't right for you, here is exactly how to return it — no hoops.
Your 14-day right to cancel
If you are in the European Union or the United Kingdom, you have a legal right to cancel your order within 14 days of receiving it, without giving any reason. You then have a further 14 days to send the item back to us.
To cancel, get in touch through our Contact page with your order number and we'll send you return instructions and the return address. You can use the standard cancellation form, but you don't have to — a clear statement that you wish to cancel is enough.
Our 30-day returns window
On top of your statutory rights, we accept returns for any reason for 30 days from the day your order is delivered. This is a voluntary policy offered in addition to — never instead of — your legal rights.
Condition of returned items
Please return the device complete, with all accessories and its original packaging where possible. You are welcome to open the box and try the product — you may handle it as you would in a shop. If the item comes back showing damage or wear beyond what is needed to establish its nature and function, we may reduce your refund to reflect the loss in value.
Faulty, damaged or incorrect items
If your item arrives faulty, damaged, or is not what you ordered, contact us and we will put it right at no cost to you. You will not pay return postage in these cases.
- EU customers: you have a two-year legal guarantee of conformity. If the product is faulty within that period you are entitled to repair, replacement, price reduction or a refund.
- UK customers: under the Consumer Rights Act 2015 you have a 30-day right to reject faulty goods for a full refund, and further rights to repair or replacement after that.
Return postage
For change-of-mind returns and cancellations, you pay the cost of returning the item to us. For faulty, damaged or incorrect items, we cover it. We recommend a tracked service, as we cannot refund an item that does not reach us.
How your refund is issued
Once your return arrives we will inspect it and email you the outcome. Approved refunds go back to your original payment method within 14 days of us receiving the item — usually much sooner. Your bank or card provider may take a few extra days to show the funds.
For cancellations under your 14-day right, we refund the full order value including the standard outbound delivery cost. If you chose a faster delivery option than our standard one, we refund the standard rate.
How to start a return
Message us via the Contact page with your order number and whether the item is faulty or a change of mind. We reply to every message and will send you the return address and instructions. Please don't post anything back before contacting us — we need to log the return so your refund isn't delayed.
Complaints
If you are unhappy with how we have handled a return, please tell us and we will try to put it right. EU consumers may also use the European Commission's Online Dispute Resolution platform.